IRA Service Providers

Choosing your IRA service provider

Not all IRA service providers are created equal. Learn how custodians and administrators differ—and why working with a regulated custodian like STRATA Trust Company is the best choice for alternative asset custody.

The details matter

STRATA distinguishes itself through a combination of experience, regulatory compliance, comprehensive services, and client-centric values.

  • Experience: Established in 2008, STRATA has over 350 years of collective experience in the self-directed IRA industry.

  • Regulatory compliance: As a Texas-chartered trust company, STRATA adheres to stringent state and federal regulations, ensuring operational compliance, data security, and risk management.

  • Comprehensive services: STRATA offers custody of both alternative and traditional assets, providing a wide array of investment options, including real estate, private equity, private debt, and precious metals. ​

  • Client-centric approach: Dedicated to delivering responsive, flexible, and innovative solutions tailored to individual retirement goals.

Competitive overview

By choosing STRATA, you gain a custodian committed to empowering your financial future through experience, integrity, and unparalleled service.

Service Attributes STRATA Competitors
Dedicated onboarding support team STRATA: Yes Competitors: No
Required minimum cash balance STRATA: $0 Competitors: $300-500
Investment processing speed STRATA: 24-48 hours, 95% processed within 24 hrs Competitors: 3-5 days
Service & responsiveness STRATA: Responsive service from knowledgeable professionals, with 70% of staff in client-facing roles and average phone wait times <1 minute Competitors: Generic call center support, restricted availability, and lengthy queues typically 10+ minutes
Pricing transparency STRATA:  Straightforward, transparent pricing Competitors: Unclear pricing structures
Technology & tools STRATA: Streamlined, user-friendly forms with simple navigation and secure online submission via ServiceNOW Competitors: Paper-driven workflows that delay and complicate transactions

Understanding roles in self-directed IRAs

Many investors assume that all SDIRA providers are the same, but not all providers are custodians. It’s important to know the difference before choosing where to hold your investments.

  • Administrators

    Must operate through a custodian and are not directly regulated by state or federal authorities. They cannot hold customer funds or title to assets in their own name on behalf of the accountholder.

  • Custodians (like STRATA)

    Licensed financial institutions subject to oversight by state or federal regulators. They hold customer funds and assets, maintaining legal title on behalf of the accountholder.

Why this matters: Working directly with an IRA custodian ensures they have regulatory oversight that covers operational compliance, data security, and risk management.

Tailored solutions for your investment journey

Explore our specialized services designed to meet the unique needs of both financial professionals and individual investors.

For financial professionals

  • Diversify client portfolios: Expand investment options beyond traditional assets to include real estate, private equity, and precious metals.​

  • Collaborative partnership: Work alongside a custodian experienced in alternative asset custody to enhance client offerings.​

  • Educational resources: Access insights and materials to stay informed about alternative assets and the self-directed IRA market.

  • Efficient account management: Utilize streamlined processes for account setup and maintenance, ensuring a seamless experience.​

  • Dedicated Support: Benefit from a team committed to assisting financial professionals with tailored solutions.​

     

For individual investors

  • Empowered investment choices: Take control of your retirement portfolio with a wide array of alternative investment options.​​

  • Transparent fee structure: Understand all costs upfront with our clear and straightforward fee schedule.​

  • Educational support: Access resources to enhance your understanding of self-directed IRAs and alternative investments.​

  • Secure asset custody: Trust in a custodian with rigorous regulatory oversight and a commitment to safeguarding your assets.​

  • Responsive customer service: Experience prompt assistance and guidance from our dedicated client services team.

     

A smarter way to invest starts here

Based on customer sentiment, our clients report that STRATA makes self-directed investing simpler, more responsive, and more supportive at every step.

  1. Simple, stress-free processes – “STRATA makes complicated transactions easy to handle.”

  2. Quick, responsive support – “When I reach out, I get answers fast.”

  3. Confidence in every step – “I feel supported and secure managing my IRA.”

Denise

STRATA as a whole has been amazing

STRATA as a whole has been amazing, and I am so glad I chose them to keep my self-directed IRA account. They are extremely helpful, communicative, thorough, timely, and a safe place to store my investments and communicate with. Every department that I have been in contact with has been equally helpful, and I have complete trust in STRATA. Thank you, STRATA

Source: TrustPilot

Jason B.

As advertised

I've enjoyed every interaction with STRATA, from the onboarding to the day-to-day customer support and technology. Most things in life that seem too good to be true often are; not STRATA—it is as advertised. Just talked to Cory (no 'e'), and he was the perfect mixture of helpful, friendly, and efficient—but not fake or "plastic." I got my questions simply and immediately answered, and actually felt better after I got off the phone. I was actually thinking after the call, "How can I improve how I interact with people to be more like Cory? Super friendly and helpful while also so genuine?" I'm not sure I've actually ever had a customer support interaction as positive...ever.

Source: Google Reviews

Roslynn O.

Stress reduction

Very helpful in tackling new challenges with my IRA. Made me feel at ease during the whole process. New things can be frightening to accomplish for senior citizens but not with STRATA! They helped me take charge and get things done!

Source: TrustPilot