STRATA Trust Company (“STRATA”) is chartered under the State of Texas and, by state law, is subject to regulatory oversight by the Texas Department of Banking. If you have not already contacted STRATA about the issue, we would appreciate an opportunity to resolve the matter before you file a complaint with our regulators. You may reach us through the contact information below:

STRATA Trust Company

In person or by mail
- Main Office: 7901 Woodway Drive | Waco, TX | 76712
- Mailing Address: STRATA Trust Company | P.O. Box 23149 | Waco, TX 76702
Telephone number: (866) 928-9394
Email: [email protected]

Any consumer wishing to file a complaint against STRATA may contact the Texas Department of Banking through one of the means indicated below:

Texas Department of Banking

In person or by mail
-Texas Department of Banking
-Attn: Consumer Assistance Activities
-2601 N. Lamar Boulevard | Austin, Texas | 78705-4294
Telephone number: (877) 276-5554
Website: http://www.dob.texas.gov/banks-trust-companies/how-file-complaint