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Complaint Information

STRATA Trust Company (“STRATA”) is chartered under the State of Texas and, by state law, is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against STRATA may contact the Texas Department of Banking through one of the means indicated below:

In Person or by Mail
Texas Department of Banking
Attn: Consumer Assistance Activities
2601 N. Lamar Boulevard
Austin, Texas 78705-4294

Telephone Number
(877) 276-5554

Website
http://www.dob.texas.gov/banks-trust-companies/how-file-complaint

 

If you have not already contacted STRATA about the issue, we would appreciate an opportunity to resolve the matter before you file a complaint with our regulators. You may reach us through the contact information below:

Main Office
STRATA Trust Company
7901 Woodway Drive, Suite 200
Waco, TX 76712

Mailing Address
STRATA Trust Company
P.O. Box 23149
Waco, TX 76702

Telephone Numbers
Main: (512) 637-5739
Toll Free: (866) 928-9394

Email
Service@StrataTrust.com
Please use our secure email feature for sending confidential information: https://web1.zixmail.net/s/login?b=stratatrust

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