Why STRATA

Experience matters. Service makes the difference.

With decades of experience in alternative assets and a commitment to responsive, personalized support, STRATA Trust Company makes self-directed investing clearer, more efficient, and easier to manage.

Guided by values, built for long-term success

We’re proud to be a regulated trust company and experienced custodian for alternative asset IRAs, driven by strong values and a long-term vision. At STRATA, our mission, vision, and core values shape every relationship—with our clients, employees, shareholders, and the communities we serve. They serve as our foundation and guide us as we climb together toward long-term success.

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Our vision

To be an innovative partner for investors to achieve their wealth goals.

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Our mission

Empowering investors with a clear path for controlling their financial future by providing outstanding service, innovation, and expertise in the custody of alternative and traditional assets.

Our Bedrock Values

At STRATA, our core principles not only reflect who we are as individuals, but they guide our decisions, shape our culture and drive how we do business. Just like the layers of sedimentary rock that form the solid foundation on which we stand, our values form the bedrock of how we conduct our business.

Join our community

At STRATA, we believe in making an impact beyond the financial industry. Through our community involvement initiatives, we support financial education, local charities, and investor empowerment programs.

  • Financial education

    Providing resources to help individuals understand self-directed IRAs.

  • Charitable giving

    Supporting local causes that align with our mission and values.

  • Industry advocacy

    Promoting responsible investing and regulatory best practices.

Our journey

Since 2008, STRATA has been at the forefront of self-directed IRA custody, helping investors navigate alternative assets.

2025
2024
2021
2017
2015
2014
2010
2008
2024

Attained $7B+ in assets under custody. Introduced the Sales Desk Team to provide a personalized Open, Fund, Invest experience.

2023

Attained $6B in assets under custody. Launched seamless investment onboarding with Investment Hub.

2021

Attained $3B in assets under custody. Launched ServiceNOW form technology for simplified IRA transactions.

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Self Directed IRA Services, Inc. rebrands and STRATA Trust Company is born.

2015

Assets under custody exceeded $1B.

2014

A new industry milestone: STRATA Trust is one of the first to work with crowdfunding platforms.

2010

Launched institutional IRA services to benefit investment platforms, advisors and professionals.

2008

Self Directed IRA Services, Inc. is established.

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What sets STRATA apart

By choosing STRATA Trust Company, you're working with a custodian committed to empowering your financial future through experience, integrity, and unparalleled service.

Service Attributes STRATA Competitors
Dedicated onboarding support team STRATA: Yes Competitors: No
Required Minimum Cash Balance STRATA: $0 Competitors: $300-500
Investment processing speed STRATA: 24-48 hours, 95% processed within 24 hrs. Competitors: 3-5 days
Service & responsiveness STRATA: Responsive service from knowledgeable professionals, with 70% of staff in client-facing roles and average phone wait times <1 minute Competitors: Generic call center support, restricted availability, and lengthy queues typically 10+ minutes
Pricing transparency STRATA: Straightforward, transparent pricing Competitors: Unclear pricing structures
Technology & tools STRATA: Streamlined, user-friendly forms with simple navigation and secure online submission via ServiceNOW Competitors: Paper-driven workflows that delay and complicate transactions

A clear path to seamless alternative custody

STRATA delivers a streamlined custody experience built on clarity, service, and deep expertise. As a regulated trust company specializing in alternative assets, we help investors and financial professionals navigate self-directing alternative assets with confidence and efficiency.

  • Regulated & backed by strength – Texas-chartered trust company backed by Horizon Bank, with rigorous oversight, annual audits, and strong compliance safeguards.

  • Expertise in alternative assets – Deep expertise in custody for private equity, real estate, precious metals, and other non-exchange traded investments.

  • Distinguished by service – Knowledgeable specialists and intuitive digital tools that simplify onboarding, funding, and investment processing for advisors and their clients.

Trusted by investors, backed by experience

Based on customer sentiment, our clients report that STRATA makes self-directed investing simpler, more responsive, and more supportive at every step.

  1. Simple, stress-free processes – “STRATA makes complicated transactions easy to handle.”

  2. Quick, responsive support – “When I reach out, I get answers fast.”

  3. Confidence in every step – “I feel supported and secure managing my IRA.”

Roslynn O.

Stress reduction

Very helpful in tackling new challenges with my IRA. Made me feel at ease during the whole process. New things can be frightening to accomplish for senior citizens but not with STRATA! They helped me take charge and get things done!

Source: TrustPilot

Pat N.

Quick and efficient service

Not a long wait on hold. They answered all of my questions and handled my needs quickly.

Source: TrustPilot

Jason B.

As advertised

I've enjoyed every interaction with STRATA, from the onboarding to the day-to-day customer support and technology. Most things in life that seem too good to be true often are; not STRATA—it is as advertised. Just talked to Cory (no 'e'), and he was the perfect mixture of helpful, friendly, and efficient—but not fake or "plastic." I got my questions simply and immediately answered, and actually felt better after I got off the phone. I was actually thinking after the call, "How can I improve how I interact with people to be more like Cory? Super friendly and helpful while also so genuine?" I'm not sure I've actually ever had a customer support interaction as positive...ever.

Source: Google Reviews

Michael M.

Questions competently answered!

The questions and concerns which I had were clearly answered and competently seen to by your representative. It saved me a great deal of time. Thank you!

Source: TrustPilot

Denise

STRATA as a whole has been amazing...

STRATA as a whole has been amazing, and I am so glad I chose them to keep my self-directed IRA account. They are extremely helpful, communicative, thorough, timely, and a safe place to store my investments and communicate with. Every department that I have been in contact with has been equally helpful, and I have complete trust in STRATA. Thank you, STRATA.

Source: TrustPilot

Get to know our Executive Team

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Kelli Click

President

As President, Kelli plays an integral role in developing the STRATA Trust Company corporate strategy while overseeing institutional sales and business development efforts. With over 28 years of experience in the self-directed retirement plan industry, she has extensive experience in institutional IRA custody and administration for direct investments and alternative assets. Prior to joining STRATA in 2009, Kelli served as Vice President of Sales and Business Development at Sterling Trust Company.

Kelli is actively involved in the retirement industry and an avid promoter of self-directed IRAs. She has served on the board of the Retirement Industry Trust Association (RITA) for over 17 years, including her former role as RITA President and Compliance Committee Chair. Kelli has written extensively about self-directed retirement plans, with articles published in REALTOR® Magazine, Texas REALTOR Magazine and INVEST Magazine. Kelli received her Bachelor of Business Administration degree in Marketing and Management from Baylor University in 1988.

Jeff Thompson

Jeff Thompson

Executive Vice President

As Executive Vice President, Jeff uses his 29 years of experience in the industry to consistently design and implement common-sense solutions for complicated issues. Providing IRA custodial services to the largest Investment Issuers, Product Sponsors, and Financial Advisors in the country, Jeff understands the value of institutional relationships and makes sure that every business decision is focused on win/win solutions for all parties involved.

Prior to joining STRATA Trust Company, Jeff served as Vice President of Operations with Sterling Trust Company and as Director of Directed Trustee Services for Equity Institutional. He understands the IRS complexities involved with combining alternative assets such as limited partnerships, limited liability companies, promissory notes, real estate, and precious metals into any type of Individual Retirement Account.

He has been involved in multiple account acquisitions from other custodians such as Trust Administration Services and Principal Financial Group. In addition, his involvement in multiple system conversions has provided him with a firm grasp of building out workflow systems, document repositories and implementing the principles of Lean Six Sigma. Jeff received his degree in Business Administration and Management from Baylor University.

Michelle Maruri

Michele Maruri

Chief Financial Officer

Michele joined STRATA Trust Company in 2014 as CFO and has over 30 years of experience in the self-directed IRA services industry. In addition to financial reporting and analysis, she has overseen information technology and accounting teams throughout her career.

Prior to joining STRATA Trust Company, she served as Chief Financial Officer and Director for Sterling Trust Company. Michele is a Certified Public Accountant with a bachelor’s degree in accounting from The University of Texas at Austin.

Will Pascarella

Will Pascarella

Chief Technology Officer

Will Pascarella joined STRATA Trust Company in 2017 and serves as Chief Technology Officer. Will brings almost 15 years of experience in software implementation with expertise in designing and implementing content management and business process systems, primarily for clients in the financial services industry.  Spending a large portion of that experience as a consultant has prepared Pascarella for the position’s demands for a Technologist capable of performing a variety of duties and responsibilities.

Since joining, Pascarella has consistently demonstrated his ability to design the STRATA technology roadmap and deliver against it. Will is responsible for leading the development team which implements software solutions to meet STRATA’s business objectives. He understands how to support all phases of the software development lifecycle both by overseeing the delivery team and as a member of the delivery team. His personal contributions include developing the company’s imaging and workflow system which supports over 50,000 workflow items a year.

Will holds a Bachelor of Science degree in Systems Engineering from the University of Virginia.

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Jamie Reed

Chief Operating Officer

As Chief Operating Officer, Jamie Reed helps shape STRATA Trust Company’s corporate strategy, driving growth and ensuring operational excellence across the organization. A strategic-minded market leader with over 25 years of experience in the financial services industry, Jamie has a proven track record of building customer loyalty and fostering a strong corporate culture. Before joining STRATA in 2024, Jamie launched an RIA in Denver and led the integration of multiple acquisitions.

An active member of the Retirement Industry Trust Association (RITA), Jamie is committed to advancing industry best practices. Jamie earned an MBA from the Weatherhead School of Management at Case Western Reserve University in Cleveland, OH, and brings deep expertise across self-directed retirement plans, personal trust, wealth management, private banking, service delivery, and Lean Six Sigma practices.

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Dena Mayo

Vice President - Marketing & Communications

As Vice President of Marketing and Communications, Dena is tasked with building a unified brand experience for STRATA Trust Company “STRATA”. Joining STRATA in 2019, she brings a rich education and 20+ years of hands-on experience spanning industries including Publishing, Real Estate, and Retail.

Creative, adaptable, and inspired by rapid change, Dena has repeatedly proven her ability to achieve ambitious standards. She excels at transforming the marketing functions of a business into tangible outcomes that deliver streamlined people, processes, and technology components in an omnichannel environment.

2024 STRATA Oliver Nwofia

Oliver Nwofia

Vice President, Service Excellence

Oliver Nwofia serves as STRATA’s Vice President of Service Excellence, where he leads enterprise-wide initiatives to enhance operational performance and deliver an exceptional client experience. With more than 20 years of executive leadership across oil and gas, construction, healthcare, manufacturing, and financial services, Oliver brings extensive expertise in process improvement, enterprise strategy, and large-scale transformation.

He has consistently driven measurable results through the deployment of Lean Six Sigma programs, data-driven decision-making, and the development of high-performing teams.

Oliver holds an MBA from Northwestern University’s Kellogg School of Management and is a certified Project Management Professional (PMP) and Lean Six Sigma Master Black Belt. At STRATA, he fosters a culture of continuous improvement while scaling the organization’s people, systems, and service capabilities.

Meet our Management & Leadership Team

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Sara McAuley

Controller

2024 STRATA MOPAC Headshot Kaitlyn Felan

Kaitlyn Felan

Director of Accounting

2024 STRATA MOPAC Headshot Garbriella Leonardi

Gabrielle Leonardi

Trust Accounting Manager

Crissy Forrester

Crissy Forrester

Operations Manager

Melissa Coffman

Melissa Coffman

Operations Manager

Jennifer Jones

Jennifer Jones

Process Integrity Manager

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Jordan Williams

Operations Manager

2024 Headshot Jessica Gaddy

Jessica Gaddy

Client Service Manager

2024 Headshot Pam Carpenter

Pamela Carpenter

Compliance Manager

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Joe Brookshire

Operations Manager

2024 STRATA Headshot Chris Young For Website

Chris Young

Content Marketing Manager

Meet our Business Development Team

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Patrick Hagen

National Director of Business Development

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Dan Rupper

Regional Director of Business Development

Meet our Relationship Managers

2024 Headshot Mylene Erwin

Mylene Erwin

Relationship Manager

2024 Headshot Melissa Stead

Melissa Stead

Relationship Manager

Cody Landers

Cody Landers

Relationship Manager

Cory Cooper

Cory Cooper

Relationship Manager

Meet our Sales Onboarding Team

2024 STRATA Heaven Epperson

Heaven Epperson

Sales Onboarding Representative

2025 STRATA Caleb Jacobs

Caleb Jacobs

Sales Onboarding Representative

Career opportunities

Want to grow your career in a dynamic, collaborative environment? STRATA is always looking for passionate professionals to join our team.

  • Opportunities for career growth – We support internal advancement and leadership development.

  • Competitive benefits – Enjoy health insurance, retirement plans, and work-life balance initiatives.

  • Innovative workplace – Work with a team that embraces technology and efficiency.

We're here to help you get started

Not sure which IRA type or investment option is right for you? Our team is ready to guide you through the process and answer your questions.