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Operations Associate » STRATA Trust Company Operations Associate » STRATA Trust Company

Operations Associate

POSITION SUMMARY

We have an immediate opening for an Operations Associate in our Waco office. You will play a key role in creating a positive client experience for our existing client, new client, and business partner relationships by processing critical transactions throughout the various stages of the account life cycle. You will communicate with our clients and sponsors through e-mail/phone/mail/fax daily, process client related transactions, and other actions which nurture the relationship.  Meanwhile, you will have the full support of a highly experienced financial services team that will provide you with training, collateral, and other support as needed.

 

WHY STRATA?

STRATA is proud to be a trust company and alternative asset IRA custodian whose culture is driven by strong values and a long-term vision. We not only offer competitive salaries and comprehensive benefits, we also work to foster lasting relationships with our team members, clients, and shareholders. These relationships form the bedrock of our success.

 

WHAT WILL YOU DO?

This position is an integral part of the client experience and will work closely with all members of the Client Experience team.

  • Be introduced to all aspects of STRATA’s business: Marketing, Sales, Client Service, Operations, Finance, and more. You will learn our business model, our core values, and our value proposition to clients and other stakeholders.
  • Learn the different types of IRAs and IRS regulations for self-directed Traditional, Roth, SEP, and SIMPLE IRAs.
  • Understand the asset classes our customers use to direct their own retirement, including private equity, private debt, crowdfunding, real estate, real estate partnerships, and precious metals.
  • Learn how to process a variety of client account-related tasks which may include account actions to help create a seamless and positive experience for our clients and investment sponsors. Attention to detail will be important to exceed client expectations.
  • Serve our clients by processing account transactions and requests in a timely manner.
  • Work with your team in an office setting, which includes collaborative thinking spaces throughout. For day-to-day tasks, you will work in your cubicle which will include all necessary equipment to allow you to operate on your own.
  • Communicate with customers, colleagues, and other stakeholders daily, employing your verbal and written communication skills.
  • Take on new duties and responsibilities as you demonstrate the aptitude and ability to do so.
  • Meet bi-monthly with your manager to review your progress, the team’s progress, discuss your feedback, and further your career development with us.
  • Be part of a team with deep expertise in their business, focus on company and personal values, and opportunities for growth.

 

AM I THE RIGHT FIT?

We are searching for self-motivated individuals with a great attitude and proven success in their experience to join our team.  The ideal candidate possesses:

  • Bachelor’s degree preferred, or 2-5 years equivalent work experience in financial services, which demonstrates the skills, aptitude, and abilities to perform the duties of this position.
  • Passion for service with strong client-focus and the desire to help people.
  • Ability to navigate problems under pressure, prioritize tasks effectively, and implement solutions promptly while maintaining a high level of precision.
  • Demonstrate agility to adapt to unforeseen challenges and possess strong critical thinking and decision-making abilities to address issues in a timely and correct manner.
  • Skilled at interpreting a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Strong written and verbal communication skills.
  • Represent the organization professionally, ability to convey information clearly, and capable of resolving inquiries or concerns promptly utilizing primary contact methods such as telephone and email.
  • Exceptional organizational skills required.
  • Must be self-motivated and proactive.
  • Ability to prioritize and work well under deadlines.
  • Aptitude for accuracy and detail.
  • Must be proficient in Microsoft Office– Outlook, Word, and Excel
  • Knowledge of investments or experience with investment processing is a plus, particularly if it includes alternative asset transactions.
  • Prior bank or financial service operations experience preferred.

 

WHAT DOES IT MEAN TO BE ON THE STRATA TEAM?

Our commitment to our employees goes beyond base pay—it includes the tangible things like salary, benefits, and special employee programs such as training & development, wellness, and flexible sick time. Equally important are the intangible factors like challenging work, a community focused mindset, and the opportunity to grow professionally. We do not hire resources; we invest in people.

 

Benefits available to you include:

  • Health coverage options including Medical, Dental, and Vision.
  • Wellness Program that incentivizes you with premium cost savings.
  • Employee Assistance Program to help you with life’s challenges.
  • Basic Group term Life and AD&D to protect you and your family.
  • The opportunity to become a shareholder of the Bank through our 401k Retirement Plan.
  • Discounts on Pet Insurance.
  • Time off policies meant to support your work-life balance.

 

INTERESTED?

If you think that you could be the perfect fit, please apply now. Submit your resume and contact information for consideration. Good luck, and we look forward to hearing from you!

  

At STRATA Trust, we rely on diversity of culture and thought to deliver on our goals. To ensure this we seek talented, qualified people for all of our career opportunities, regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, veteran status, or any other protected classification under federal, state and/or local laws. STRATA is proud to be an Equal Employment Opportunity/Affirmative Action Employer.